Frequently Asked Questions

1 What currency Are The Prices I See On The Site?

  • All prices are in EUR France, Germany, Italy

2 What payment methods do you accept?

  • Mastercard, Visa, Paypal, Amazon Pay, Amex, Diners Club, Discover, JCB

3 What is your shipping policy?

  • All orders are processed within 1 to 2 business days and will be delivered within 4-7 Monday to Friday working days within the France, Germany, Italy

4 What is your return and exchange policy?

  • For information regarding refunds and exchanges, please refer to our refund policy on our website. We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. The full order amount will be refunded, minus the shipping costs for the return.

5 How Can I Order?

  • Choose your product, select add to cart, then buy it, then put your billing information, name address, and phone number and proceed to buy.

6 DO YOU SHIP WORLDWIDE?

  • No, currently we are serving only in the France, Germany, Italy

7 How Much Do You Charge for Shipping?

  • Free shipping for All Orders
  • 30 Days Returns and Exchanges.
    2644 Avenue du Président John Kennedy, 40280 Saint-Pierre-du-Mont, France

9 How can I get in touch with your customer support team?

  • 👤 Support 9:30 A:M- 9:30 P:M

    📞 Phone: +33 757056057

    📩 Email: support@goldxy.shop

    🏦 Office Address: 2644 Avenue du Président John Kennedy, 40280 Saint-Pierre-du-Mont, France

Note - Delivery is dependent on the shipping option.